Frequently Asked Questions
Frequently Asked Questions
Are JourneeWell products effective at protecting against COVID-19?
We understand consumers’ concern about protecting themselves and their families against COVID-19. We also know that all hand-sanitizers are formulated differently, and some are less effective than others. All JourneeWell products go through rigorous laboratory testing and all of our factories are subject to regular on-site inspections. All JourneeWell products that are labeled for use in sanitization contain the FDA-recommended 70% isopropyl alcohol content, which has been proven to be effective against Coronavirus. The Center for Disease Control recommends using antibacterial hand rub products with greater than 60% ethanol or 70% isopropanol in healthcare settings.
How are JourneeWell products vetted?
To ensure the same quality standard, all of our factories are subject to regular third-party inspections and audits. Each production of JourneeWell products undergo a battery of rigorous laboratory tests and physical inspection. All factories are FDA registered and meet EU and FDA certification requirements.
How does JourneeWell give back?
We are dedicated to improving the well-being of the global community. For each monthly kit shipped, we donate one PPE. For each annual kit shipped, we donate two PPEs to frontline medical workers in underserved urban and rural areas, including the Navajo Nation.
Who gets the PPE donations from JourneeWell?
Our donations go to medical service providers serving low-income communities, the Navajo Nation public health initiatives and NGO efforts in developing countries.
Who can buy the AWAY Kit - Basic?
These kits are available to the general public for retail purchase. While they do meet our quality standards, the products in this kit are not designed for use in healthcare settings. The Away Kit Basic offers a range of products, including KN95 masks inserts which filter 95% of microbes, but are not medical grade.
Who can buy the AWAY Kit - Essential?
These AWAY Kits are only available for purchase by verified medical staff at the present time. In an effort to support these front-line health care professionals, AWAY Kits are currently available for those who pass screening by Id.me.join the waitlist for additional information.
Who can buy the AWAY Kit - Appreciation?
AWAY Kits are only available to subscribers. Each kit includes the following contents: Individually packaged PPEs, including a disposable mask with filtration and a thank you notecard. Kits are available to purchase individually by kit subscribers at $3 each.
Where do you get your products?
JourneeWell products are designed in Oregon, and we manufacture our own products through our trusted factories in China and other countries.
What is “antimicrobial” about the Go Bag?
Our Go Bag is made with Silvadur™ antimicrobial preservative technology. Designed to effortlessly move with you through the world as we now know it, our antimicrobial Go Bag offers an added layer of protection. Not only does it hold JourneeWell personal products, its tightly-woven antimicrobial fabric blocks out pathogens, dust and particles. Packed with personal sized CDC approved products, our Go Bags feature both a drawstring for closing and a wrist strap for convenient, hands-free carrying. Its waterproof interior features one full length zippered pocket for your small essentials, and four interior pockets for identification and cards.
Disclaimer: JourneeWell face masks have not been cleared or approved by the U.S. Food and Drug Administration (FDA) or any other governmental or administrative organization. The inserts and masks are made by FDA registered factories and undergo third-party testing and inspection. SCJ-891
When will you ship outside of the US?
We understand that the current demand for PPE and wellness essentials is a global issue, and are working to make our products available to all.
How do I become an affiliate for JourneeWell or JourneeBox?
Contact us at firstname.lastname@example.org with the subject "Affiliate Details" if you are interested in teaming up with us to share the Journee. Please include your social media handles or links, as well as any details regarding your following and demographic.