JourneeBox Subscription FAQ
What is the difference between the two subscription options?
The Quarterly Subscription option includes four amazing JourneeBoxes during the year, as well as customizable options and access to add-ons, all for only $59.99 per box. Quarterly payments occur about one month before each new box comes out.
The Annual Subscription option includes all the benefits of the Quarterly Subscription, but can save $20 by choosing to pay $219.99 once a year — coming out to only $54.99 per box! Additionally, our Annual Subscribers will receive a special gift in every JourneeBox as a thank-you for their continued support. New Annual Subscribers will be charged for their subscription one month before their first box, and receive priority for shipping.
Both subscriptions will renew automatically at the end of their cycle unless a customer chooses to opt out. Subscribers who want to know more about their billing cycle or who have any questions about payments are welcome to contact our fantastic customer service directly: CustomerService@KeviaStyle.com.
Do you ship internationally?
At this time, we ship within the United States and to Puerto Rico. Subscribers in Puerto Rico, Alaska and Hawaii will be charged an $10.99 shipping fee. We do not ship to international destinations for orders placed online. Feel free to reach out to our customer service and we will see if we are able to accommodate you.
How much is shipping for JourneeBox?
Shipping for JourneeBox is $6.99 in the contiguous United States and $10.99 for shipping to Alaska, Hawaii, and Puerto Rico.
Can I buy just one box?
At this time, we do not offer the sale of individual boxes. See the options for our Quarterly and Annual Subscription options.
Can I gift a JourneeBox subscription?
Can I purchase JourneeBoxes in bulk?
How can I customize my JourneeBox?
In advance of the next JourneeBox, subscribers will be notified via email when customization options open up. In that email, subscribers will be directed to the landing page for that JourneeBox’s customization choices. The level of customization options varies with each Box.
What do I get in a JourneeBox?
Each JourneeBox is different, and we think every Journee should have an element of mystery. That being said, we do like to share 1-4 items from each box before it comes out. Every Box contains at least six items — usually falling into the categories of home, apparel, accessories, bath and culinary. The contents of each JourneeBox have a total retail value of at least $200. Certain items will have customizable options; other items will be a mystery until they arrive! Each item is designed, produced and vetted under the Kevia Style brand — guaranteeing our standard of quality luxury products coming from an ethical background.
What’s sustainable about JourneeBox?
Kevia believes our Journee should work with the planet — not against it. To implement these beliefs, we make sure that each JourneeBox contains products made from recycled and renewable materials. Our office in Portland is certified as a sustainable office, and we are always looking for new ways to increase efficiency and minimize our ecological impact. We think that treating yourself shouldn’t have to come at the expense of the environment — and on our Journee, it doesn’t.
What’s ethical about JourneeBox?
We believe that the beginning of every Journee is important, so ethical sources for each of our products is vital. Each JourneeBox contains goods from all over the world — and with our Fair Trade Agreement, our customers don’t have to worry about the ethics behind the brand. We promise that our Journee will never rely on the use of child labor, inhumane conditions, or exploited workers.
When do I get my shipment?
JourneeBox ships four times annually. The arrival time or your JourneeBox is dependent on your location and order date, but you will be provided with a tracking number as soon as your box ships.
Can I return my JourneeBox?
JourneeBox purchases are nonrefundable. If an item in your JourneeBox is broken or missing — or the box itself is lost — please reach out to our team at CustomerService@KeviaStyle.com before the next box is released to discuss options. Each JourneeBox issue is handled on a case-by-case basis.
Help, my box is missing!
If your JourneeBox is missing please reach out to our team at CustomerService@KeviaStyle.com before the next box is released to discuss your options. Each JourneeBox issue is handled on a case-by-case basis.
You may not receive your JourneeBox if you card or personal information is not updated. If there are multiple unsuccessful attempts to charge a card, subscribers' accounts are put on hiatus until their billing information is updated. If your card was charged and you didn’t receive your JourneeBox, check the tracking information we provided and reach out to our team at CustomerService@KeviaStyle.com.
Can I get a replacement item?
If an item in your JourneeBox is broken or missing — or the box itself is lost — please reach out to our team at CustomerService@KeviaStyle.com before the next box is released to discuss options. Each JourneeBox issue is handled on a case-by-case basis.
Can I buy JourneeBox products online?
Do I need an account to subscribe?
Yes! You can go to https://keviastyle.com/account/register to create your free account. On this account, subscribers have the ability to manage their subscriptions and edit their address, as well as subscribe for email updates.
How can I change my shipping and billing information, or cancel my subscription?
Subscribers can go to https://keviastyle.com/account to manage their subscription and edit their billing and shipping information. Unless you contact us directly at CustomerService@KeviaStyle.com, boxes bought on an Annual Subscription will continue to be delivered until the subscription runs out, and your cancelation of an Annual Subscription will begin the next cycle. For Quarterly Subscribers, cancelations take effect as soon as the final box that has been paid for is shipped. For more questions regarding cancellations or address changes, feel free to reach out to the JourneeBox team directly at CustomerService@KeviaStyle.com.
Do you ship to P.O. boxes?
Unfortunately, at this time we do not ship to P.O. boxes.
Why can't I log in to my account?
If you’re having login issues, make sure you have activated your account. You should have received an email when you subscribed asking you to activate your account. If you have further issues, please contact CustomerService@KeviaStyle.com.
Why is my code not working?
The most common reason for this is that the password is case sensitive.
The link to annual customization for Zero Waste JourneeBox is here: https://bit.ly/3qBk1yt.
The link to quarterly customization for Zero Waste JourneeBox is here: https://bit.ly/2VMGiLA.
Email customer service if you continue to have trouble logging in with your code at CustomerService@KeviaStyle.com.
My password works. Why am I being asked to resubmit my password for each product?
Your internet browser is blocking our passcode cookies.
You can change your browser settings; however you will still be able to check out successfully.
I have logged into my account, why does my account say "no subscription found"?
We are in the process of migrating some accounts to our new system.
The migration will be complete before your box arrives. However, you do not need a subscription account to customize your box. If you have questions about your subscription, email CustomerService@KeviaStyle.com for assistance.
I'm missing an item in my customization order.
There are usually several customizable items in each JourneeBox. If you missed customizing an item in your original order, place an additional order with only the items missing from your original order. If you have further questions, contact CustomerService@KeviaStyle.com
Kevia Style Jewelry FAQ
How do I pronounce "Kevia" and what does it mean?
Our brand's name comes from our founder — Kevia Jeffrey-West. Meaning "beautiful child", the name is pronounced "Key-vee-ah".
Is your full collection available online?
We offer carefully selected items for our retail customers. If you would like to see more, visit a local retailer that carries Kevia Style jewelry, or use a search engine for Kevia Style jewelry online.
How do I get help with questions about the products you offer online?
When will my items be shipped?
You can expect your jewelry to be shipped one-two weeks after you order. If an item is out of stock, we will provide a revised delivery date at the time of order, or contact you with a revised delivery date after you place your order. During the month of December, if an item must be shipped in less than ten business days, contact us prior to ordering about holiday delivery timelines.
When is my credit card charged?
For retail customers, items are charged to your credit card at the time of purchase. If an item is on back order, you will be notified of the shipping date and you will not be charged until the item ships. Wholesale customers should log into the wholesale access area to learn more about payment details. Contact CustomerService@KeviaStyle.com for help if something is wrong with your payment.
What is your return policy?
Kevia accepts items for exchange or return, if the item is returned in new and re-saleable condition within 21 business days from the delivery date of your order. Exchanges will be subject to shipping charges. Once your return is processed, a credit will be issued for the merchandise amount only. We cannot refund shipping charges on return items. We only accept returns for items that were purchased directly from Kevia, LLC. If you purchased an item from a retailer please contact the retailer regarding their return policy.
How are Shipping Charges calculated?
Shipping charges are calculated at the time the order is made. Our standard shipping method is via FedEx ground service. FedEx shipping charges are determined by the weight of your total order and cost of insurance. Most jewelry orders cost between $8 - $15.
How are back orders handled?
We do our best to ensure all items available for purchase online are currently in stock. If you are unable to locate an item online, it is probably out of stock. Out of stock items are usually available within 5-6 weeks. In the chance you order an item, which is out of stock, you will not be billed for it unless you select the ship back orders later box during your check out process. We will contact you when the item is back in stock. Actual shipping costs will be applied upon your confirmation and us shipping the back ordered item to you.
What sizes do your rings come in?
Metal rings come in whole sizes (e.g. size 6) and half sizes (e.g. size 6.5) between US woman's size 4 and size 10. Wood rings come in whole sizes only. Because our rings are handmade there are slight variations in sizing. We can only guarantee sizing to whole sizes, so rings may be a ¼ size smaller or larger if you order a half size. If your ring arrives and it is ½ or greater size off, we will replace it with another ring. Please email CustomerService@KeviaStyle.com and ask for a Return Authorization Number if you have concerns about ring size.
Can rings be sized?
Kevia Style does not size rings individually. Our 22k gold and 18k rose gold vermeil rings cannot be sized unless they are replated after sizing. If you choose to have your ring sized by a jeweler, please confirm that the jeweler doing the sizing can replate your ring. Sterling silver rings can be sized by a jeweler of your choice, but you should make sure the jeweler can replicate any texture added to the ring in the resized area.