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JourneeBox Subscription and Kevia FAQ's

JourneeBox Subscription FAQ

What is the difference between the two subscription options?

The main distinction between the subscription models is the billing frequency. The annual subscription will bill you $199.96 once every year, coming out to $49.99 per box. The quarterly subscription will bill you $54.99 every three months — once for each box.  Quarterly billing occurs about one month before each box comes out, and new annual subscribers will be charged for their annual subscription one month before their first box. Subscribers who want to know more about their billing cycle are welcome to contact Kevia directly at CustomerService@KeviaStyle.com.

Do you ship internationally?

At this time, we ship to the all 50 states, Puerto Rico and most parts of Canada. Subscribers in Puerto Rico, Alaska and Hawaii will be charged an $8 shipping fee and subscribers in Canada will have to pay international shipping fees. If we do not currently ship to your area, feel free to reach out and we will see if we are able to accommodate you.

How much is shipping for JourneeBox?

Shipping for JourneeBox is free.

Can I buy just one box?

At this time, we do not offer the sale of individual boxes.

Can I purchase JourneeBoxes in bulk?

Yes! JourneeBox makes a great gift for your staff, team or faculty. For our group billing options, contact CustomerService@KeviaStyle.com.

How can I customize my JourneeBox?

 In advance of next season’s box, subscribers will be notified via email when JourneeBox’s customization options open up. In that email, subscribers will be directed to the landing page for that box’s customization choices. The level of customization options varies with every season.

Can I gift a JourneeBox subscription?

Yes. When checking out, be sure to check the box for “Is this a gift?” and fill in the address of the recipient when inputting your shipping information.

What do I get in a JourneeBox?

Each JourneeBox is different, and we think every Journee should have an element of mystery. That being said, we do like to share 1-4 items from each box before it comes out. Every box contains at least six items — usually falling into the categories of home, apparel, accessories, bath and culinary. The contents of each box have a total retail value of at least $200. Most JourneeBoxes have an element of personalization to them. Each item is designed, produced and vetted under the Kevia brand — guaranteeing our standard of quality luxury products coming from an ethical background.

What’s sustainable about JourneeBox?

Kevia believes our Journee should work with the planet — not against it. To implement these beliefs, we make sure that each Journeebox contains products made from recycled and renewable materials. Our office in Portland is certified as a sustainable office and we are always looking for new ways to increase efficiency and minimize our ecological impact. We think that treating yourself shouldn’t have to come at the expense of the environment — and on our Journee, it doesn’t.

What’s ethical about JourneeBox?

We believe that each Journee depends on its beginning; especially when it comes to the sources of our products. Each Journeebox contains goods from all over the world — and with our Fair Trade Agreement, our customers don’t have to worry about the ethics behind the brand. We promise that our Journee will never rely on the use of child labor, inhumane conditions, or exploited workers.

When do I get my shipment?

Our boxes ship in December, March, June and October. Your arrival time is dependent on your location, but you will be provided with a tracking number as soon as your box ships.

Can I return my JourneeBox?

JourneeBox purchases are nonrefundable. If an item in your JourneeBox is broken or missing — or the box itself is lost — please reach out to our team at CustomerService@KeviaStyle.com before the next box is released to discuss options. Each JourneeBox issue is handled on a case by case basis.

Help, my box is missing!

If your JourneeBox is missing please reach out to our team at CustomerService@KeviaStyle.com before the next box is released to discuss your options. Each JourneeBox issue is handled on a case by case basis.

Can I get a replacement item?

If an item in your JourneeBox is broken or missing — or the box itself is lost — please reach out to our team at CustomerService@KeviaStyle.com before the next box is released to discuss options. Each JourneeBox issue is handled on a case by case basis.

Can I buy JourneeBox products online?

While the products in each JourneeBox are intended for a limited release to our subscribers only, products that are well-liked can end up for sale on https://keviastyle.com. If there is a specific product you have questions about, please contact us at CustomerService@KeviaStyle.com.

Do I need an account to subscribe?

Yes! Subscribers can go to https://keviastyle.com/account/register to create their free account. On this account, subscribers have the ability to manage their subscriptions and edit their address.

How can I change my shipping and billing information, or cancel my subscription?

Subscribers can go to https://keviastyle.com/account to manage their subscription and edit their billing and shipping information. Unless you contact us directly at CustomerService@KeviaStyle.com, boxes bought on an annual subscription will continue to be delivered until the subscription runs out. For quarterly subscribers, cancelations take effect as soon as the final box that has been paid for is shipped. For more questions regarding cancellations or address changes, feel free to reach out to the JourneeBox team directly.

Why didn’t I get my JourneeBox?

After multiple unsuccessful attempts to charge a card, subscribers  accounts are put on hiatus until their billing information is updated. If your card was charged and you didn’t receive your JourneeBox, check the tracking information we provided and reach out to our team at CustomerService@KeviaStyle.com.

Can you help me log in?

If you’re having login issues, please contact CustomerService@KeviaStyle.com.

Kevia FAQ

Is your full collection available online?

The full collection is available for wholesale customers. We offer carefully selected items for our retail customers. If you would like to see more, visit a local retailer or use a search engine for Kevia jewelry online.

How do I get help with questions about the products you offer online?

Please contact us with any questions you have, email CustomerService@KeviaStyle.com, or call us at (503) 282-1575 from 9 AM to 5 PM PST Monday through Friday.

How do I pronounce "Kevia" and what does it mean?

Our brand's name comes from our founder — Kevia Jeffrey-West. Meaning "beautiful child", the name is pronounced "Key-vee-ah". 

When will my items be shipped?

You can expect your jewelry to be shipped about one week after you order. If an item is out of stock, we will contact you with a revised delivery date or provide a revised delivery date at the time of order. During the month of December, contact us prior to ordering about holiday delivery time lines if an item must be shipped in less than ten business days.

When is my credit card charged?

For retail customers, items are charged to your credit card at the time of purchase. If an item is on back order, you will be notified of the shipping date and you will not be charged until the item ships. Wholesale customers should log into the wholesale access area to learn more about payment details.

Is my transaction safe?

All order information sent to Kevia is encrypted. We protect your online transactions by using Secure Sockets Layer (SSL) technology.

I received my order and a piece(s) are broken, can you replace it?

Please report merchandise delivery damage immediately. Any claims of damage during shipment must be made within 7 business days of receipt to qualify for cost free replacement. If you purchased the item from our website, email us at CustomerService@KeviaStyle.com for a Return Authorization Number.

I bought a product from KeviaStyle.com and it broke. Can I send it back for repair?

Yes, we will repair merchandise at no charge for up to 3 months from the date of delivery, if the damage was due to a product defect and/or is due to normal wear. If you need a repair, please reach out to CustomerService@KeviaStyle.com for a return authorization number. Packages sent without a RA number will be returned to sender.

Can I replace a lost earring?

We can only make and sell pairs. If the style is in stock, you may purchase another pair. Some styles are produced for one season only and may not be available at a later time.

What sizes do your rings come in?

Metal rings come in full (e.g. size 6) and half (e.g. size 6.5) between US woman's size 4 and size 10. Wood rings come in whole sizes only. Because our rings are handmade there are slight variations in sizing. We can only guarantee sizing to whole sizes, so rings may be a ¼ size smaller or larger. If your ring arrives and it is ½ or greater off size we will replace it with another ring. Please call (503) 282-1575 or email CustomerService@KeviaStyle.com and ask for a RA if you have concerns about ring size.

Can rings be sized?

Kevia does not size rings. Our 22k gold and 18k rose gold vermeil rings cannot be sized unless they are replated after sizing. If you choose to have your ring sized, please confirm that the jeweler doing the sizing can replate your ring. Sterling silver rings can be sized by a jeweler of your choice, but you should make sure the jeweler can replicate any texture added to the ring in the resized area.

How do I calculate my ring size?

If you’re unsure of your ring size, visit http://www.ringsizes.co/ and follow their instructions.

What is your return policy?

Kevia accepts items for exchange or return, if the item is returned in new and re-saleable condition within 21 business days from the delivery date of your order. Exchanges will be subject to shipping charges. Once your return is processed, a credit will be issued for the merchandise amount only. We cannot refund shipping charges on return items. We only accept returns for items that were purchased directly from Kevia, LLC. If you purchased an item from a retailer please contact the retailer regarding their return policy.

What is your repair policy?

We can repair any design purchased through KeviaStyle.com for up to three months after your purchase. Items purchased through other retailers must be returned for repair to the store where the item was purchased. Please log into your account and complete the Return Authorization from. You may also call (503) 282-1575 or email CustomerService@KeviaStyle.com to request a Return Authorization number. You must provide a copy of your receipt when sending an item in for repair and will be asked for your purchase date and order number for items purchased online before an RA will be issued. Repairs will be done free of charge for items that are damaged due to normal wear during the first three months after purchase. Due to the nature of our products, we may not be able to order certain components needed to repair older items.

What is your privacy policy?

We will not sell, share or trade any information you supply to us to a third party. Any information we collect is used to provide you with a better shopping experience and to facilitate us in fulfillment of our operations. From time to time, we may send sale information, product updates, etc. via USPS mail and/or electronically via email. If you would prefer not to receive these promotional items, you may opt out via an online form.

How are Shipping Charges calculated?

Shipping charges are calculated at the time the order is made. Our standard shipping method is via FedEx ground service. FedEx shipping charges are determined by the weight of your total order and cost of insurance. Most jewelry orders cost between $8 - $15.

How are back orders handled?

We do our best to ensure all items available for purchase online are currently in stock. If you are unable to locate an item online, it is probably out of stock. Out of stock items are usually available within 5-6 weeks. In the chance you order an item, which is out of stock, you will not be billed for it unless you select the ship back orders later box during your check out process. We will contact you when the item is back in stock. Actual shipping costs will be applied upon your confirmation and us shipping the back ordered item to you.